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Wireless Retail District Manager- North Boston/ New Hampshire

Job ID 2018-28794 Date posted 12/05/2018 Location New Hampshire, New Hampshire

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Join the #1 winning Authorized Dealer for T-Mobile and be part of an amazing entrepreneurial culture! 

We need a superstar District Manager over our New Hampshire and Northern Massachusetts stores, preferably with TMO experience.

This multi store expert and will have overall responsibilities for the management and supervision of a group of wireless retail locations including, but not limited to, P&L’s and budgets, store operations and compliance, team management, staffing and the delivery of excellence in customer service and satisfaction.

  • 3-5 years wireless industry experience and two (2) years of sales experience; related work experience necessary.
  • Strong knowledge and understanding of wireless carriers’ products and services
  • Experience in multi-unit management is highly desired. Strong capacity and enthusiasm for continuous learning and training in an industry that is constantly changing
  • Strong management and leadership capabilities are essential in this role Strong customer service orientation in delivering and excelling in customer satisfaction
  • Ability to identify and drive sales performance to exceed objectives
  • Strong time management skills and ability to multi-task
  • Proficiency in Microsoft Office including Word, Excel
  • Ability to write well-written professional communication including business plans, emails, and other documents as deemed necessary
  • Amazing personality with strong business ethics and compliance
  • Ability to adhere to “retail” hours (nights/weekend/holidays)
  • Ability to travel as needed
  • Other duties as assigned related to the position or business operations.
  • Works to continually drive success by monitoring and driving a number of store locations towards meeting sales, staffing, retention and delivery of revenue generating goals
  • You can read, understand and manage reporting; aka a reporting guru!
  • Manages all MSO partnerships in coordination with cross functional departments (HR, Finance, IT and subsidiary companies as needed)
  • Assists with the selection of potential retail sites, setting up and opening new retail locations and collaborating with other
  • Identifies, hires and develops store managers and staffing requirements through effective hiring strategies that meet the right skill set for all positions and maintains a “bench” of qualified candidates for backfill
  • Manages, facilitates and executes training efforts, including one-on-one shadow training, role plays, and classroom style training 
  • Develops and maintains performance expectations and action plans for all direct reports Manages employee performance, serves as coach and mentor and administers corrective actions and terminates personnel as deemed necessary
  • Provides leadership, motivation, direction, guidance, and the support necessary to achieve company, customer, and client program objectives while driving increased employee engagement
  • Manages inventory and assets
  • Manages physical facilities for brand compliance and assures proper appearance and functionality of POP displays and electronic equipment
  • Maintains a high level of knowledge and understanding of products and pricing models.
  • Serves as lead in handling and resolving customer issues and escalations
  • Participates and collaborates with Human Resources in the effective management of employee relations matters
  • Participates in and conducts trainings, conference calls, meetings and other business-related events
  • Communicates daily via email and phone with the leadership and field team to ensure they are on track with objectives
  • Ensures the timely completion of various administrative responsibilities



“The MSO brand means culture, family, and a great place to grow.”

"The Retail Outsource brand means culture, family, and a great place to grow."

"We have an entrepreneurial spirit in a large company."

"People excellence is our number one priority."

"No two days are alike, which is very rewarding."

"The Retail Outsource culture makes me feel like family."


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