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Retail Sales Leader (U.S)

Job ID 2021-78131 Date posted 02/19/2021 Location Lexington, North Carolina

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TMobile

Wake up each day and make a difference! Be passionate about what you do!

You are a born leader! You love bringing out the best in those around you!

Mobile Store Operators (MSO), one of the best and biggest T-Mobile Authorized Agents, are hiring Retail Sales Leaders.

But not just anyone; are you up for the challenge?

You will have incredible training and report directly to the Retail Store Manager as you help to develop the most engaged and knowledgeable team, coaching to ensure each customer experience is better than the one before!

  • You will set the bar high as the coach to team members while they professionally and enthusiastically introduce wireless carriers’ services and products to our amazing customers.
  • Comunication is key and you love interacting with your team and customers
  • Customers hate to wait; you will help ensure that wait time is as minimal as possible.
  • Identify the right solutions to customer billing, technical, and/or account issues.
  • Our stores look incredible; You will ensure that for your store with the proper appearance and functionality of Point-of Purchase (POP) displays and electronic equipment.
  • We love to hear what our customers say; You will help manage customer satisfaction surveys including exit interviews.
  • Our dress code is cool and on trend; you will ensure the entire store looks cool AND professional.
  • Effectively handle customer complaints and escalate issues appropriately.
  • Report store issues, challenges AND successes in a timely manner to the Retail Store Manager.
  • Maintain a high level of knowledge and understanding of multiple wireless carriers’ products and pricing models, as well.
  • Participate in required trainings and other business related events as instructed.
  • Develop positive relationships with store personnel and management.
  • Comply with all company policies, practices and procedures.
  • Ensure the timely completion of various administrative responsibilities.
Qualifications
  • High School Diploma or GED is essential.
  • Must have 1 year experience in the wireless industry and /or retail sales.
  • Customer-service oriented, marketing, event promotion, or outside sales experience considered.
  • Superior interpersonal and communication skills.
  • Possess the ability to thrive in a fast-paced environment with the ability to multi-task.
  • Understand and demonstrate integrity, respect, and the ability to develop positive relationships with management, customers, and peers.
  • Willing to participate in continuous learning and training in an industry that is constantly changing.
  • Ability and willingness to adhere to “retail hours” which includes working nights, weekends, and holidays is a must.

 

 

 

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Please check out the video below for life at T-ROC during the COVID-19 pandemic

 

 

 

 

 

 

 

 

Responsibilities

Equal Opportunity Employer / Special Accommodations

T-ROC is committed to the full inclusion of all qualified individuals. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex disability, age, sexual orientation, gender identity, national origin, veteran status or genetic information. As part of this commitment T-ROC will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed, please email ADA@trocglobal.com describing the accommodation.

 

Notice of E-Verify Participation

T-ROC participates in E-Verify. To learn more use this link E-Verify

“The MSO brand means culture, family, and a great place to grow.”

"The Retail Outsource brand means culture, family, and a great place to grow."

"We have an entrepreneurial spirit in a large company."

"People excellence is our number one priority."

"No two days are alike, which is very rewarding."

"The Retail Outsource culture makes me feel like family."

Testimonials

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